How are leading companies using social business strategies to deliver optimal service to customers? In this information-packed session, you’ll learn best practices and insights, and receive advice from somone who is living it every day.

Bio

Customer service strategy and technology leader with over 22 years of experience designing and implementing loyalty strategy, business processes and technology architecture for Fortune 500 and mid-market companies. My expertise is focused on customer-centric operations and technology across all channels with particular industry focus on Outsourcing, Financial Services, Telecommunications and Technology. I’ve had the pleasure of speaking at several industry events, including Gartner and Frost & Sullivan contact center conferences on topics ranging from quality management best practices to leveraging customer analytics for consumer insight. My current focus is on leveraging emerging channels for customer service including Social Media, SMS and Self Service.

Connect

Connect with Barry on Twitter.