Barry Dalton, Social Customer Relationship Management

How are leading companies using social business strategies to deliver optimal service to customers? In this information-packed session, you’ll learn best practices and insights, and receive advice from somone who is living it every day. Bio Customer service strategy and technology leader with over 22 years of experience designing and implementing loyalty strategy, business processes…

David Polinchock, New Brand Opportunities: Social Places, Spaces and Faces

Social Media creates new brand opportunities for businesses to deliver outstanding experience for customers online and in person. In this session, we will look at ways that businesses are effectively connecting the online and face-t0-face aspects of their brands. Bio David Polinchock challenges marketers to create better experiences and to understand how consumers want to…

Kimberly Graziano, Building Social Relationships Online and Face to Face

“If Content is King then Relationships are Queen.” Relationships are the bedrock on which we build our social lives, both online and face to face. And whether online or face to face the rules for building relationships are the same: Connect, Listen, Engage, Grow. This breakout session will discuss how these rules apply to building powerful and authentic personal and…